FAQ
FAQ
Q: Why didn’t I receive an Order Confirmation email?
A:
If the order confirmation message does not reach you within a few minutes of your purchase, please take a look at your Junk or Spam E-mail folder, in case it was delivered there instead of your inbox. If the confirmation isn’t in either place, please get in touch with Customer Service at naturequeensshapewear@gmail.com
Q: Are the colours on the site accurate?
A:
The photos on the site are as accurate as possible. Even so, the actual colour of your order may vary slightly because of different monitor settings. Please reach out to our Customer Service team(Email: naturequeensshapewear@gmail.com) with any questions.
Q: How much does delivery cost?
A:
Delivery(15-20 business days) is FREE on any order over $89 (before taxes) . If your order is under $89 and you would like faster express, the delivery charge is different and you can choose it according your needs.
Q: How do I track my order?
A:
To check the status of your order, just log in to your account and click "My Orders." Then pick the order number you want to review. Your Delivery confirmation is emailed to you within 7 days of your scheduled delivery. If you have any questions, reach our Customer Service team at naturequeensshapewear@gmail.com
Q: Can I cancel my order?
A:
Orders can be cancelled as long as they haven't already been shipped. To cancel, please reach out to our Customer Service team(Email: naturequeensshapewear@gmail.com). In some cases, there may be a restocking fee or delivery fee if the order is canceled after it has already been picked up for delivery.
Q: Can I change item/color /pattern after an order is placed?
A:
If you would like to make a change, please get in touch with Customer Service(Email:naturequeensshapewear@gmail.com ) as soon as possible, since our orders do ship quickly. If your items have already been sent out, then you can’t change them; if they haven’t, we will help you to change.
Q: How long will it take for my order to arrive?
A:
The time for delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 3-5 days after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment centerto the destination. International delivery usually takes about 10–20 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving from the warehouse,it usually takes 15- 20 days to arrive at their destination but may take longer from time to time.
Q: What if I receive a wrong order or item?
A:
If incorrect items are delivered or your order arrives incomplete, contact us and we will make it right. Customer Service: naturequeensshapewear@gmail.com
Q: What if my item arrived broken/damaged?
A:
If your item arrives damaged, please contact Customer Service(Email:naturequeensshapewear@gmail.com ) within 30 days and we will either replace the item or give partial refund.
Q: WHAT IF I DON’T WANT MY ITEM FOR ANY OTHER REASON THAN DAMAGED?/CAN I RETURN SOMETHING IF I DON'T LIKE IT?
A:
Not completely satisfied? We accept the return of item(s) within 30 days of delivery. Please note, the customer is responsible for return shipping fees.
NON-RETURNABLE ITEMS:
Custom made or Special Order items
Items without original conditions
Q: How long does it take for a refund to show up on my credit card?
A:
Once we receive the returned goods, it takes 3-5 business days to finish the transfer, and it needs 5-15 business days (not including weekends and holidays) to be credited back to your card. If you still don’t see it, please check with your issuing bank for information first. For assistance, contact Customer Service.naturequeensshapewear@gmail.com